A therapist found a service built specifically for practices like hers. Software, bookkeeping, quarterly tax reminders, and annual filing — all in one platform. Designed for therapists. Reasonably priced. She signed up.
Went fine for about eight months.
Then December came and she decided the service wasn't worth renewing. She emailed to cancel. They told her that if she didn't keep paying, they wouldn't complete her tax return. They weren't entirely sure how many more months that would take. When she asked to speak with someone on the phone, she found out they don't take phone calls.
Two thousand dollars. Return not filed. No phone number. A messaging portal with 24 to 48 hour response times.
She went looking for someone who would actually pick up.
Here's the thing about software built for therapists: it can categorize your transactions. It can remind you when things are due. It can make you feel like you have your finances handled.
What it cannot do — what no software can do — is pick up the phone when the IRS sends you a letter. That requires a federally licensed human being. Specifically an Enrolled Agent with unlimited IRS practice rights.
Which is what we have. Which is what they don't.
We're not the software option. We're the accountant option. The difference isn't just price — it's who you can actually reach when something goes sideways.